At work, we process a lot of documents – fax, emails, order forms, prescriptions, medical notes, etc.  There was an adjuster who wrote an email to one of the Customer Service Reps and expressed happiness that she has returned from her long vacation.  It says, “… the one, the only, the incomparable you…” Me and my coworker were laughing our hearts out.  There is no doubt he truly was happy that the Rep handling the claimant’s case is back.

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